Payment reminders and collection of Accountor Finago's invoices
My Procountor environment contains a notification of an unpaid invoice. What should I do?
When the invoice is overdue by 10 days, a payment reminder will be displayed in the homepage (visible to persons handling purchase invoices). The notification will disappear when the payment has been matched in our system with the sales invoice.
I have received a notification of an open invoice, which I have already paid. Why?
Payments may be delayed for a couple of days, depending on the bank where you execute your payment. Your payment was not visible in our system at the time the payment reminders were sent.
I have received an invoice from Svea Ekonomi. Has my invoice been forwarded straight for debt collection?
We have outsourced payment reminders and collection to Svea Ekonomi. Svea Ekonomi will send the payment reminder to the customer. From the reminder service, the invoice will be forwarded for collection after a certain period of time, if the invoice has not been paid by then.
My Procountor environment has been closed. Why?
We close the Procountor environment when the customer’s unpaid invoices have been forwarded for collection. We will open the environment, when the invoices have been paid and the payments have been matched with the sales invoice in our system, or when the customer has sent an email confirming receipt of payment to firstname.lastname@example.org.
I have received an invoice from Svea Ekonomi. What should I do?
It is advisable to pay the invoice as soon as possible, and by the due date at the latest. Make the payment using the bank transfer information included in the letter. If you are unable to pay the entire invoice sum at once, it is advisable to contact Svea Ekonomi to agree on an new payment schedule.