From this page you will find information about recent service disruptions in Procountor. Fixed features can be found from New features in version updates page.
Problems with opening invoice and report PDF previews 26.2.2020
Some users are experiencing difficulties when trying to invoice previews or reports as PDF, where the preview only opens a blank, gray window. In some cases, the issue is resolved when the browser cookies and cache have been cleared, and pop-ups enabled. For some users the preview only works in certain internet browsers.
We are investigating the issue and trying to resolve it as soon as possible.
Handelsbanken, Säästöpankki and POP-pankki bank statements delayed 26.2.2020 / Resolved 26.2. 12:15
Handelsbanken, Säästöpankki and POP-pankki Wednesday 26.2. bank statements are not available and have not been retrieved to Procountor yet. The bank statements will be retrieved as soon as they have been generated by the bank.
Update 26.2. 9:00: The bank has estimated the bank statements will be available in the afternoon.
Update/Resolved 26.2. 12:15: The bank statements have now been retrieved and can be found in Procountor.
6th of Feb 2020: Finago's invoicing is late
Some of our January bills are three days late due to a system failure. Due to the delay, we automatically add a 6 day payment period to the payment term mentioned on the invoice. This extended payment period will not be reflected on the invoice.
The system failure also results in the fact that Procountor does not currently display the invoice specification for the Finago*s invoice, which previously could be viewed directly from the system when the invoice was received by Procountor as an electronic invoice. We will fix the error as soon as possible. Until then, please contact us at laskutus@finago.com for a billing specification.
Please also note that we have made changes to our invoice templates. The new templates have been in use since the January charge. If you have an email invoice channel available to you, you will receive an invoice notification at Contoso@MS.com.
Changes in invoices:
- the invoice and reference series will change
- the sales order number will appear as a new invoice in the future. It makes it easier to apply for an invoice in situations where the invoice has something to clear. Entering your sales order number for invoicing will help us find the invoice faster.
If you have any questions about this topic, you can contact us:
laskutus@finago.com,
tel 020 785 1390 (Mon-Fri 9am - 12pm).
The system failure does not affect the sending of our customers' own invoices, only Finago's invoices.