Some of Accountor Finago's invoices (August) have not reached their destination 21.9.
Some of our customers who receive Accountor Finago's invoices as e-invoices to Apix's addresses in Procountor have not received the invoice for August. We are currently investigating the cause of the problem. If you have not received the invoice for August, you can ask a copy of the invoice from laskutus@finago.com.
We apologize for the inconvenience caused by the situation.
Invoicing is currently busy
Our invoicing is currently extremely busy, and replies to service requests may take longer than usual. We are doing our best to process our backlog and will try to answer your messages as quickly as possible.
Thank you for your patience!
Error sending invoices to Procountor from Mini September 13th 2022 / Updated September 15th 2022
We have noticed that it is not possible to send invoices to Procountor from Mini unless selecting the invoice to be sent as a draft.
We are currently investigating the cause of the problem and are working to fix it as soon as possible.
We apologize for the inconvenience!
Updated September 15th 2022: Sending invoices to Procountor from Mini requires that both verifier and approver have been placed in the approval circulation. Invoices should still be sent as a draft if the approval circulation is incomplete. A shipment that ended up with an error cannot be modified and sent again as a draft, but the invoice must be deleted and created again.
The new version of Procountor Mini-app (17.2.2) has been published on 15.9.
With the new update, missing date in receipts list is shown again.
An error message has also been added to the Mini-app, which tells the user why the invoices were not sent successfully.
The latest version can be found in the application store of the mobile device. We recommend to always update the application to the latest version.
Revenue and profit development widget is not working with certain user rights
Revenue and profit development widget, that is found in the front page of Procountor, is currently not working with certain user rights. If "Viewing rights" or "No" is set to Edit personal info in Users and privileges view, the widget does not display anything.
We are investigating the issue, and we try to resolve it as soon as possible. At the time being, Accounting reports (new) can be used to examine e.g. revenue and operating profit figures.
We apologize for any inconvenience.
Payment reminders received from suppliers on 26.7.2022
Error situation in Procountor Mini application 4.7.2022
We have received individual contacts where invoices have gone double for payment in Procountor Mini application. The situation may have been caused by the fact that when you click Pay in Procountor Mini and if the Finago Avain application does not open by itself (to confirm the payment) - you could have made a new payment for the same invoice.
This should not be possible and we have the matter under investigation.
Error in reporting travel invoices to Incomes Register with earnings payment report
An error has been discovered in the program when reporting travel invoices with the earnings payment report in situations where the employee is employed under Keva. The earnings payment report will fail to send with an error message "Payer suborganisation identifier is missing and it is mandatory".
Earnings-related pension insurance information does not need to be reported on travel invoices.
This issue can be corrected as follows:
1. Go to Salaries > Employee register, select the employee, and click on the Salary info tab.
2. Write down all the information in the Insurances section, such as the Employees' pension Act (TyEL) agreement and all selected insurance exceptions.
3. Select Not used as the pension insurance.
4. Report the travel invoices with an earnings payment report.
5. Return to the salary info and reset the insurances information to the previous settings, including the original TyEL pension insurance and possible insurance exception types.
Alternatively, the travel invoices can be reported to the Incomes Register via their own online service.
Error in printing financial statements, employers separate report, and salary list payment reports 7.3.2022
Some of our users are getting an error message when attempting to print out financial statements, employers separate report, and salary list payment reports. We are investigating the issue and will update this announcement once we have more information.
Update 26.4.2022: We are still working on a fix. This error message can be avoided in some situations by printing out the report on another web browser.
Error message when accepting salary list 24.2.2022 /UPDATED July 20th 2022
Possibly missing row names and translations in Default report formulas view
In some environments using new chart of accounts functionalities, there is a situation in which the default income statement and/or balance sheet in Default report formulas view is missing content in Name column and in the translation column for the company’s language set in Basic info view. However, generating the income statement and balance sheet can be done normally in that language in Accounting reports (new) view and in Closing of accounts tools view.
Instructions for checking and making possible fix can be found from this Word file: