From this page you will find information about recent service disruptions in Procountor. Fixed features can be found from New features in version updates page.
At Ilmoitin-service will be a new version released on Tuesday, 24.9.2019 at 7am to 10am
At Ilmoitin-service will be a new version released on Tuesday, 24.9.2019 at 7am to 10am and www.ilmoitin.fi and software interfaces are disabled. Version changes are described on the link:.https://www.ilmoitin.fi/webtamo/sivut/Ajankohtaista?id=145&vuosi=2019
We apologize for the inconvenience
Rounding errors on the Employer’s separate report 18.9.2019
There have been certain instances brought to our attention where sum in the “Tax withheld” field on the Employer’s separate report differs from the sum shown in salary slip search and the total sum of taxes shown on the report by a few cents. This is caused by rounding errors. Health care insurance payment is calculated from the “Health care insurance payment total” sum that comes from salary slips, not from “Wages subject to health care insurance contribution”. This causes the rounding errors.
The logic behind this will be changed, but unfortunately we cannot give more specific information on when this will be done.
Problems with Android and Finago Key
Updated 11.9. at 8:45 am:
No further issues have been reported with the latest version 3.1.2 of Finago Key. Please make sure that your Key is updated to the latest version in your phone's application settings.
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Updated 9.9. at 3:50 pm:
New version of Finago Key 3.1.2 is now available at Play Store and we recommend that you download the new version of Finago Key.
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There's a problem with Finago Key and Android: when opening the app it shuts down straight away. We apologize for the inconvenience and we are currently investigating the problem.
If you're experiencing this problem we advise you to use password list.
Disruption in approving and sending Income tax return // Updated 11.9.2019
In January 2019, Finnish Tax Administration detected a local disruption in their service. Due to this disruption some of our customers cannot approve and/or send an income tax return from the program as normal. This disruption doesn't affect all our customers and doesn´t occur in all cases of approving and/or sending an income tax return.
An error message due to this disruption indicates that the notification couldn't be received successfully.
This error message comes directly from the tax service of Tax Administration. Unfortunately, we have not received any further information from Tax Administration regarding this disruption so far. So far, Tax Administration has not found the reason for this error message.
In some cases, the income tax return has been approved and sent successfully without attachments. One option would be though to try to send the notification from Procountor without attachments (the ones that can be sent from Tax Administration´s own services) and then send the attachments separately in Tax Administration´s own services outside of Procountor.
Disruption Info Archive
