Error with Osuuspankki's WS-channel nr 1000064472
Osuuspankki has currently an error with WS-channel nro 1000064472. Every transaction (payments, e-invoices, balance requests) made after kl 12:55 has ended up in an error.
Osuuspankki is currently investigating the error. The error is regarding only WS-channel nro 1000064472 and all payments will be forwarded to the bank once the connection is back in function.
We apologize on behalf of our partner for any inconvenience this has caused.
Service break in Ilmoitin.fi on Tuesday 29th November 2022 between 7 AM to 9 AM
Service break in the Income Register November 26th, 2022 from 9AM to 5PM
The Incomes Register has a scheduled service break on November 26th, 2022 from 9AM to 5PM. Procountor incomes register sending will be closed down at 8:45AM, and any reports sent during the break will be delivered the after 5:15PM on November 26th.
You can find more information about the service break from the Incomes Register.
Error when saving Tax return for self-assessed taxes 23.11.2022
If the report of Tax return for self-assessed taxes is created for other self-assessed taxed, saving the report ends up in an error 'An error has occurred. If the problem persists, contact the system administrator.'
We are investigating the cause of the problem and are working to fix it as soon as possible.
The report can be manually submitted in MyTax if needed, and mark as sent in Procountor with Mark as sent button when the issue has been fixed.
We apologize for the inconvenience!
Maintenance break on Saturday 19/11 at 7 AM to 11 AM 11 (EET)
A new version of Procountor will be released on Saturday, 19th of November. The maintenance break will last from 7 AM to 11 PM (EEST).
Procountor and Procountor Mini cannot be accessed during this time. The maintenance break will also affect Procountor's integrations and services using the Procountor API.
We apologize for the inconvenience this service break might cause.
The following version updates will be held as follows:
- Saturday, December 17th
- Saturday, January 21st
Problem authenticating with mobile ID in Procountor Signature service 15.11.2022 (Resolved November 24th 2022)
At the moment we are experiencing issues with Procountor Signature service when signing with mobile ID. The other signing methods are still available: email, online banking credentials, SMS, and signature on a touchscreen. As a strong digital authentication method, we recommend using the online banking credentials.
The issue is being investigated.
We apologize for any inconvenience this may have caused.
Service break in the Income Register November 19th, 2022 from 9AM to 5PM
The Incomes Register has a scheduled service break on November 19th, 2022 from 9AM to 5PM. Procountor incomes register sending will be closed down at 8:45AM, and any reports sent during the break will be delivered the after 5:15PM on November 19th.
Service break in MyTax between 18 and 22 November due system upgrade
During the service break, you can submit notifications through Procountor, but the notification will only be processed in MyTax after the service break. The notification or information you provide will be recorded according to the date of submission of the notification. The interfaces in MyTax will be closed for notifications on Friday 18 November. at 3.30 p.m and open Mon 21.11. at 9 a.m.
Problem in sending Incomes register reports - missing user right 19.10.2022We have noticed an error in sending Incomes register reports. If the user is missing viewing rights from Company basic info, the user will receive an error message: An error has occurred, when trying to send the earnings payment report.
Invoicing is currently busy
Our invoicing is currently extremely busy, and replies to service requests may take longer than usual. We are doing our best to process our backlog and will try to answer your messages as quickly as possible.
Thank you for your patience!
Error sending invoices to Procountor from Mini September 13th 2022 / Updated September 15th 2022
We have noticed that it is not possible to send invoices to Procountor from Mini unless selecting the invoice to be sent as a draft.
We are currently investigating the cause of the problem and are working to fix it as soon as possible.
We apologize for the inconvenience!
Updated September 15th 2022: Sending invoices to Procountor from Mini requires that both verifier and approver have been placed in the approval circulation. Invoices should still be sent as a draft if the approval circulation is incomplete. A shipment that ended up with an error cannot be modified and sent again as a draft, but the invoice must be deleted and created again.
Revenue and profit development widget is not working with certain user rights
Revenue and profit development widget, that is found in the front page of Procountor, is currently not working with certain user rights. If "Viewing rights" or "No" is set to Edit personal info in Users and privileges view, the widget does not display anything.
We are investigating the issue, and we try to resolve it as soon as possible. At the time being, Accounting reports (new) can be used to examine e.g. revenue and operating profit figures.
We apologize for any inconvenience.
Payment reminders received from suppliers on 26.7.2022
Error situation in Procountor Mini application 4.7.2022
We have received individual contacts where invoices have gone double for payment in Procountor Mini application. The situation may have been caused by the fact that when you click Pay in Procountor Mini and if the Finago Avain application does not open by itself (to confirm the payment) - you could have made a new payment for the same invoice.
This should not be possible and we have the matter under investigation.
Error in reporting travel invoices to Incomes Register with earnings payment report
An error has been discovered in the program when reporting travel invoices with the earnings payment report in situations where the employee is employed under Keva. The earnings payment report will fail to send with an error message "Payer suborganisation identifier is missing and it is mandatory".
Earnings-related pension insurance information does not need to be reported on travel invoices.
This issue can be corrected as follows:
1. Go to Salaries > Employee register, select the employee, and click on the Salary info tab.
2. Write down all the information in the Insurances section, such as the Employees' pension Act (TyEL) agreement and all selected insurance exceptions.
3. Select Not used as the pension insurance.
4. Report the travel invoices with an earnings payment report.
5. Return to the salary info and reset the insurances information to the previous settings, including the original TyEL pension insurance and possible insurance exception types.
Alternatively, the travel invoices can be reported to the Incomes Register via their own online service.
Error in printing financial statements, employers separate report, and salary list payment reports 7.3.2022Some of our users are getting an error message when attempting to print out financial statements, employers separate report, and salary list payment reports. We are investigating the issue and will update this announcement once we have more information.
Update 26.4.2022: We are still working on a fix. This error message can be avoided in some situations by printing out the report on another web browser.
Error message when accepting salary list 24.2.2022 /UPDATED July 20th 2022
Possibly missing row names and translations in Default report formulas view
In some environments using new chart of accounts functionalities, there is a situation in which the default income statement and/or balance sheet in Default report formulas view is missing content in Name column and in the translation column for the company’s language set in Basic info view. However, generating the income statement and balance sheet can be done normally in that language in Accounting reports (new) view and in Closing of accounts tools view.
Instructions for checking and making possible fix can be found from this Word file: