Brief maintenance break on Sunday 22nd of May 2022 at 03:00 AM
There is a brief maintenance break in Procountor on Sunday 22nd of May 2022 at 03:00 AM.
We apologize for any inconvenience.
Attachments set to invoices created in Mini are not always shown in Mini
Attachments (such as pictures of receipts) set to invoices created in Procountor Mini mobile application are not always shown in Mini.
The attachments are, however, visible in Procountor’s user interface when the invoices are sent to Procountor from Mini.
This issue is under investigation, and we are aiming to fix it as soon as possible. We apologize for any inconvenience.
SERVICE BREAK IN PROCOUNTOR BETWEEN FRI 5/20/22 9:00 PM AND SAT 5/21/22 11:00 AM (UTC+3)
A new version of Procountor will be released on Saturday, 21st of May. The service break related to the version update will start in the previous evening at 9 PM and last until Saturday morning, 11 AM. Procountor and Procountor Mini cannot be accessed during this time.
We apologize for any inconvenience this service break might cause.
The following version updates are scheduled on June 18th and August 20th.
Procountor Mini - usage issues 11.5. / Fixed 18.5.
Some Procountor Mini users have been experiencing a problem when selecting an environment to use in the application. Choosing an environment in the menu opens some other Procountor environment in which the user is a member. Closing and reopening the application has helped with this situation.
Another problem occurs with Android users. Mini keeps loading information until it finally gives an error message. Closing and reopening the application has also helped with this situation. If not, restarting your phone should help ultimately.
We are investigating these problems and will resolve them as soon as possible.
We apologize for the inconvenience!
Fixed 18.5. The problem with the Procountor Mini has now been fixed. Please update your Procountor Mini to the latest version which is available from the app store on your mobile device.
CUSTOMER SERVICE AND INVOICING ARE CURRENTLY BUSY
Our customer service and invoicing are currently extremely busy, and replies to service requests may take longer than usual. We are doing our best to process our backlog and will try to answer your messages as quickly as possible.
Thank you for your patience!
Delays in scanning services 3.5.2022 / Update 11.5.
OpusCapita scanning service has had a delay in invoice processing for the past few weeks. According to the latest update, estimated delay in scanning is currently 3-7 days, which is in addition to normal scanning time. Invoices are not scanned during weekends and holidays.
If you haven’t received an error message of invoices sent to scanning service, this is likely due to the scanning delay and invoices will be arriving to Procountor.
Possible claims concerning the situation can be sent to email@example.com.
We apologize for any inconvenience!
Update 5.5., 10.37: According to latest update from OpusCapita, scanning service is currently processing invoices they've received 2.5.
Update 11.5. at 9:00: Scanning delay is 2-3 days.
A disturbance in OpusCapita's scanning addresses on April 8th, 2022
OpusCapita's scanning addresses have had disturbances as of late, due to change in platform where the scanning addresses have been. As a result multiple customers have received an error message from firstname.lastname@example.org, with headline:
"Recipient could not be identified by the email address in the to-field (specified e-mail address to which invoice was sent to)".
If there has been a substantial delay in receiving invoices to Procountor, the sender should check their e-mail for the above error message, including spam/junk mail folder. If such message has been received, you should forward the message to email@example.com, so we can create a service request to OpusCapita to fix the situation.
Error message when accepting salary list 24.2.2022
Corona may effect the scanning service of OpusCapita / Updated February 3rd, 2022
Due to the current Corona pandemic and shutting down borders, we have to prepare our selves to disruptions in OpusCapita scanning service considering PDF invoices and email invoices that are sent to @docinbound.com email address.
Our partner OpusCapita is operating in Tallinn and the invoices are shipped from Helsinki to Tallinn. If the boat traffic is reduced between the countries or stopped completely, the scanning service will be disrupted. Another threat is that the scanning would be shut down temporarily. The scanning cannot be done remotely and it requires people working in the factory.
Updated February 3rd, 2022 at 13:30: We have noticed that some of our customers are affected by the on going coronasituation at OpusCapita's scanning service. The delivery of purchase invoices sent through the scanning service to Procountor will be delayed from OpusCapita's normal service promise. We apologize for the inconvenience caused on behalf of our partner.
Possibly missing row names and translations in Default report formulas view
In some environments using new chart of accounts functionalities, there is a situation in which the default income statement and/or balance sheet in Default report formulas view is missing content in Name column and in the translation column for the company’s language set in Basic info view. However, generating the income statement and balance sheet can be done normally in that language in Accounting reports (new) view and in Closing of accounts tools view.
Instructions for checking and making possible fix can be found from this Word file:
"Page Not Responding" Error Message for Edge and Chrome Users 10.12.2021
"Page Not Responding" error has been reported for Google Chrome and Microsoft Edge since they were upgraded to version 94. Both browsers are Chromium-based and there appears to be an issue with loading data for such browsers. The situation is under investigation with our product development.
Resetting Chrome / Edge to factory settings may help go round the issue, or alternatively, reverting to an earlier upgrade. No error has been reported from other browsers.