Service break in Procountor, September 24th, 2021 at 3:00 AM
There will be a short service break in Procountor on September 24th, 2021 at 3:00 AM.
Procountor will be out of order during the break. The break will also affect Pocountor's API and services using API.
Disruption in the salary slips PDF-file September 20th 2021 / FIXED September 22th 08:10
The salary slips PDF- file doesn't print out all needed information, for examble salary type. The same disruption might occur in e-salary. We are currently investigating the cause of the disruption and working to resolve the issue as soon as possible.
Updated 20th of September 16:31: The issue is still under investigation. It will be fixed as soon as possible.
Fixed 22th of September 08:10: The issue is now fixed.
Delays in service request handling
We are receiving a lot of service requests and that is causing delays in handling the requests. We aim to take down the queues as fast as possible and we apologize for any inconvenience this may cause.
Thank you for your patience.
Best regards,
Accountor Finago Customer Service
Issue in Income Tax returns in new Procountor environments 9th of August /UPDATED August 17th 08:24
We are currently developing new chart of accounts functionalities in Procountor which includes the option to create mappings between income tax return fields and accounts. The companies that have the new chart of accounts functionalities the values are fetched from accounts, not directly from some account groups and the user has to determine which particular accounts they want to include in the mapping of some fields.
The new chart of accounts functionalities are currently only available in new Procountor environments that have been created by Accountor Finago sales after the version update on April 17, 2021.
In those companies not created by Accountor Finago the old chart of accounts functionalities still remain and the old Income tax return functionalities as well. The 6B income tax return has for example fetched information to some fields automatically directly from some account groups. From this online guide page you can download a table explaining how the mappings have been so far in tax form 6B. The new chart of accounts functionalities should not affect those companies yet that have not been created by Accountor Finago sales.
However there is currently an error in this: In some of the companies that the users have created themselves (Not Accountor Finago sales) after the version update April 17, 2021, the mapping of the Income tax return is "from accounts" instead of "from account groups". Some companies, that still don't have the actual new chart of accounts functionalities, have the similar way of mapping accounts to the income tax return that should only be possible in companies with the new chart of accounts functionalities.
This means that some fields, that are meant to include automatically information from certain account groups, only feature information automatically from those accounts from that group that are in the default chart of accounts, not from those accounts that have been added to the same account group manually.
As it is the only way to go round this issue currently is to add the value to the designated field manually. At some point we will publish the new chart of accounts functionalities to all Procountor environments which will solve the issue since the users can determine which accounts they wish to include in which fields.
We are however working on this issue and our goal is to fix this so that all companies that don't have the new chart of accounts functionalities would still have the old way of mapping the account groups. And the new mapping-functionality would only appear after the new chart of accounts functionalities are in use.
Updated 9th of August at 15:27: we are currently looking into whether this issue is only with Income tax return 6B or other Income tax returns as well. Those other Income tax returns that fetch any information from accounting automatically are 6C and 5 so that, does the issue include those as well, will be clarified here. Other tax returns do not have any mapping at all by default, which is normal.
Updated 10th of August at 16:00: The issue concerns income tax returns 6B, 6C and 5 in those companies that have been created into Procountor after the version release 17th of April 2021.
To those fields, that fetch information directly from accounting, information is only drafted from the accounts in Procountor's default chart of accounts. Not from those accounts added manually. For the time being, the information must be checked and corrected manually.
Updated 17th of August at 08:24: Our product development has investigated the case and come up with a solution: Those companies in Procountor that have a fiscal year other than calendar year will be updated to the new chart of accounts functionalities among the first Procountor environments. This will solve the issue with income tax returns since the company can determine which accounts they want to include in the mapping of certain fields. Also those accounts added to the chart of accounts manually can be included. The estimate for existing environments being updated with the new chart of accounts changes is during the end of the year 2021.
Corona may effect the scanning service of OpusCapita
Due to the current Corona pandemic and shutting down borders, we have to prepare our selves to disruptions in OpusCapita scanning service considering PDF invoices and email invoices that are sent to @docinbound.com email address.
Our partner OpusCapita is operating in Tallinn and the invoices are shipped from Helsinki to Tallinn. If the boat traffic is reduced between the countries or stopped completely, the scanning service will be disrupted. Another threat is that the scanning would be shut down temporarily. The scanning cannot be done remotely and it requires people working in the factory.