Short service break in Procountor on Tuesday 28.3. at 20:00
Procountor will have a short service break on Tuesday 28th of March at 8PM.
The outage also affects the API interface and the services that use it.
We apologize for the inconvenience caused by the service break.
The Incomes Register is temporarily down / FIXED
The Incomes Register is temporarily down. Procountor Incomes register sending is closed at the moment.
We will inform you when the Incomes Register is back in use.
More information: Incomes Register
Fixed at 12:26. The problem is now fixed and Incomes Register works normally
How to change to invoice channel of Accountor Finago's invoice
You can change the invoice channel to Accountor Finago's invoice from Basic info-view (Management > Company info > Basic info) and selecting the invoice channel from Procountor invoice channel.
Maintenance break on Saturday 18th of March from 7 AM to 11 AM
A new version of Procountor will be released on Saturday, 18th of March. The maintenance break will last from 7 AM to 11 AM (EET).
Procountor and Procountor Mini cannot be accessed during this time. The maintenance break will also affect Procountor's integrations and services using the Procountor API.
We apologize for the inconvenience this service break might cause.
The following version updates will be held as follows:
Saturday, April 22nd
Saturday, May 20th
New version of Procountor Key for Android users 7.3.2023
New version of Procountor Key has been released for Android users. The update fixes issues with confirming payments, app retrieving payments itself and payments missing all data. After the update, payments can be confirmed even without the missing data.
Change in Osuuspankki WS channel 1.12.2022
Due to an error on 25.11.2022, Osuuspankki WS channel 1000064472 has changed. Customers using WS channel 1000064472 have been transferred to use WS channel 1000074813. This change doesn't require any action from Procountor users. Even though the old WS channel number is still shown in Procountor, payments are directed to the new WS channel. We aim to update the new channel number to Procountor as soon as possible.
Invoicing is currently busy
Our invoicing is currently extremely busy, and replies to service requests may take longer than usual. We are doing our best to process our backlog and will try to answer your messages as quickly as possible.
Thank you for your patience!
Error sending invoices to Procountor from Mini September 13th 2022 / Updated September 15th 2022
We have noticed that it is not possible to send invoices to Procountor from Mini unless selecting the invoice to be sent as a draft.
We are currently investigating the cause of the problem and are working to fix it as soon as possible.
We apologize for the inconvenience!
Updated September 15th 2022: Sending invoices to Procountor from Mini requires that both verifier and approver have been placed in the approval circulation. Invoices should still be sent as a draft if the approval circulation is incomplete. A shipment that ended up with an error cannot be modified and sent again as a draft, but the invoice must be deleted and created again.
Revenue and profit development widget is not working with certain user rights
Revenue and profit development widget, that is found in the front page of Procountor, is currently not working with certain user rights. If "Viewing rights" or "No" is set to Edit personal info in Users and privileges view, the widget does not display anything.
We are investigating the issue, and we try to resolve it as soon as possible. At the time being, Accounting reports (new) can be used to examine e.g. revenue and operating profit figures.
We apologize for any inconvenience.
Error situation in Procountor Mini application 4.7.2022
We have received individual contacts where invoices have gone double for payment in Procountor Mini application. The situation may have been caused by the fact that when you click Pay in Procountor Mini and if the Finago Avain application does not open by itself (to confirm the payment) - you could have made a new payment for the same invoice.
This should not be possible and we have the matter under investigation.
Error in reporting travel invoices to Incomes Register with earnings payment report
An error has been discovered in the program when reporting travel invoices with the earnings payment report in situations where the employee is employed under Keva. The earnings payment report will fail to send with an error message "Payer suborganisation identifier is missing and it is mandatory".
Earnings-related pension insurance information does not need to be reported on travel invoices.
This issue can be corrected as follows:
1. Go to Salaries > Employee register, select the employee, and click on the Salary info tab.
2. Write down all the information in the Insurances section, such as the Employees' pension Act (TyEL) agreement and all selected insurance exceptions.
3. Select Not used as the pension insurance.
4. Report the travel invoices with an earnings payment report.
5. Return to the salary info and reset the insurances information to the previous settings, including the original TyEL pension insurance and possible insurance exception types.
Alternatively, the travel invoices can be reported to the Incomes Register via their own online service.
Error in printing financial statements, employers separate report, and salary list payment reports 7.3.2022Some of our users are getting an error message when attempting to print out financial statements, employers separate report, and salary list payment reports. We are investigating the issue and will update this announcement once we have more information.
Update 26.4.2022: We are still working on a fix. This error message can be avoided in some situations by printing out the report on another web browser.