Delays in service request handling
We are receiving a lot of service requests and that is causing delays in handling the requests. We aim to take down the queues as fast as possible and we apologize for any inconvenience this may cause.
Thank you for your patience.
Possible delays in Posti Messaging services / 11.6.
Due to a disturbance situation in Posti Messaging services during 8. – 9.6., processing e-invoices sent by mail and email, might have a delay in processing.
Incoming invoice material is processed normally otherwise. Only invoice material from 8. – 9.6. might be processed with a delay.
The Posti Messaging services are expected to be back to normal by the start of next week.
We apologize for any inconvenience.
Error message when opening Printable financial statement in Word
Some customers have experienced an error message "Word experienced an error trying to open the file", when trying to open the Printable financial statement in DOC format at the Closing of accounts tools page.
This error message is not generated by Procountor but may possibly be related to the version of MS Word or some Microsoft update that is not able to open the document that is in Word 97 - 2003 Document (.doc) -format.
Procountor's support team is investigating the issue but we recommend the company's own IT support to contact Microsoft's support as well. We have noticed that for some of our customers the issue has went away by it self or after removing MS Office's installation with the Microsoft Support and Recovery Assistant program and reinstalling it back after this. For now Procountor's support team has no specific information about the reason for the issue, since this is connected to some local Microsoft settings, not directly to Procountor.
We will update this notification once further details come up.
Updated 20th of May at 11:17: Some users have been able to go round the issue by opening the problematic file in the online version of Word (available through Office 365) and Google Docs.
Updated 21st of May at 09:07: The issue seems to have begun when MS Word 2014 received it's newest update 13929.20386. The Word-file that Procountor generates has not been changed, but possibly due to this update the file cannot be processed in Word. We are currently looking into a way to go round this issue, possibly by changing the Word-document into a different doc. version.
An error has occurred in the Bank statements and reference payments view
The balance and date of the most recent statement shows in some environments an incorrect balance. This is related to the sequencing bank statement. The Most recent statement box shows daily balances from the same sequencing bank statement, but it doesn't show the latest balance. It shows balances from other days of the sequencing bank statement.
We apologize for the inconvenience and will investigate it. We will update the disruption info as we receive more information.
Issues with taking pictures of receipts in Procountor Mini, 9.2.2021
Some of our users have reported a problem that occurs when taking a picture of a receipt in Procountor Mini. The photo is saved to the phone gallery but the application crashes and returns to the main menu, and the receipt is not saved.
The cause for this problem has been found and we will attempt to fix it as soon as possible. Until then, receipts can be saved by taking a picture of the receipt with the phone's own camera application, and attaching the file through the Attach file button in Mini.
We apologize for the inconvenience.
Corona may effect the scanning service of OpusCapita
Due to the current Corona pandemic and shutting down borders, we have to prepare our selves to disruptions in OpusCapita scanning service considering PDF invoices and email invoices that are sent to @docinbound.com email address.
Our partner OpusCapita is operating in Tallinn and the invoices are shipped from Helsinki to Tallinn. If the boat traffic is reduced between the countries or stopped completely, the scanning service will be disrupted. Another threat is that the scanning would be shut down temporarily. The scanning cannot be done remotely and it requires people working in the factory.