Articles in this section

Disruption Info

  • Updated

From this page you will find information about recent service disruptions in Procountor. Fixed features can be found from New features in version updates page. 

 

SHORT BREAK DURING AN UPDATE IN PROCOUNTOR 9.10.2019 AT 3:00 AM

There will be a short break in Procountor on the 9th of October at 3 AM, during which we will release some fixes. Procountor will be out of use during the break.
The break will also affect Procountor's API and services using the API.

 

23.9.2019: Key application and Android-phones OnePlus 2, OnePlus 3 and Oukitel C5 Pro / UPDATED 25th of September

Our service provider has reported a problem between Android-phones OnePlus 2, OnePlus 3, and Oukitel C5 Pro Android and Key apllication: Key application version 3.1.2. doesn´t work at all; the application crashes immediately after opening. An update is currently under development for the Key application to resolve this issue. Update will be released during week 39. We´ll keep you updated and will inform as soon as we receive confirmation from our service provider that the latest version is available for download.

Updated 25th of September at 15:52: the new version update 3.1.3 can now be downloaded.

 

Rounding errors on the Employer’s separate report 18.9.2019

There have been certain instances brought to our attention where sum in the “Tax withheld” field on the Employer’s separate report differs from the sum shown in salary slip search and the total sum of taxes shown on the report by a few cents. This is caused by rounding errors. Health care insurance payment is calculated from the “Health care insurance payment total” sum that comes from salary slips, not from “Wages subject to health care insurance contribution”. This causes the rounding errors.

The logic behind this will be changed, but unfortunately we cannot give more specific information on when this will be done.

 

 

Disruption in approving and sending Income tax return // Updated 11.9.2019

In January 2019, Finnish Tax Administration detected a local disruption in their service. Due to this disruption some of our customers cannot approve and/or send an income tax return from the program as normal. This disruption doesn't affect all our customers and doesn´t occur in all cases of approving and/or sending an income tax return.
 
An error message due to this disruption indicates that the notification couldn't be received successfully. 
 
This error message comes directly from the tax service of Tax Administration. Unfortunately, we have not received any further information from Tax Administration regarding this disruption so far. So far, Tax Administration has not found the reason for this error message.
 
In some cases, the income tax return has been approved and sent successfully without attachments. One option would be though to try to send the notification from Procountor without attachments (the ones that can be sent from Tax Administration´s own services) and then send the attachments separately in Tax Administration´s own services outside of Procountor.
 
 

Disruption Info Archive

Related articles