You may be required to cancel a payment for various reasons. You can do this through the Search > Receipt search > Search type: Invoices .
Read more on the cancellation of debiting.
Cancellation of the Payment queued status
You can delete a Payment queued transaction from an invoice by clicking on the Cancel payment button. This button is available half-way down the left-hand side of the Payment page if the invoice is awaiting transfer to the bank with a status of Payment queued. Clicking on the button will delete the debiting transaction from the invoice.
If payment transactions remain on the invoice, its status will be set to Partly paid. The status of an invoice with no payment transactions will revert to Approved. If you wish to edit the invoice details (e.g. change the recipient’s account number), you must revert its status to Unfinished, for example by using the Invoice button Verification on the Payment page. Once the Payment queued transaction has been deleted, the invoice can be re-queued for payment. Express payments are sent to the bank immediately without entering the Payment queued status. If you wish to cancel an express payment, contact your bank.
Cancellation of the Payment sent to bank status
When the invoice status is Payment sent to bank, its debiting details have been sent to the bank. Before cancelling the Payment sent to bank status, you should make sure that the payment has actually been rejected and not merely delayed. This will ensure that the invoice is not paid more than once. Banks can reject payments for reasons such as an incorrect bank account number or insufficient balance. In such cases, the payment will not be executed and the status of the invoice will remain Payment queued. You can delete a Payment sent to bank transaction from an invoice by clicking on the Remove payment transaction button. This button will be available half-way down the left-hand side of the Payment page if the last transaction on the invoice has a status of Payment sent to bank. Clicking on the button will delete the last payment transaction row from the invoice.
If payment transactions remain on the invoice, its status will be set to Partly paid. The status of an invoice with no payment transactions will revert to Approved. If you wish to edit the invoice details (e.g. change the recipient’s account number), you must revert its status to Unfinished, for example by using the Invoice button Verification on the Payment page. Once the payment transaction has been deleted, the invoice can be re-queued for payment.
Cancellation of the Marked paid status
You can delete a Marked paid transaction from an invoice by clicking on the Remove payment transaction button. This button will be available half-way down the left-hand side of the Payment page if the last transaction on the invoice has a status of Marked paid. Clicking on the button will delete the selected payment transaction row from the invoice. Note! If there are several such payment transactions, you do not have to delete the last one {_>-<_} you can select which one to delete.
If payment transactions remain on the invoice, its status will be set to Partly paid. The status of an invoice with no payment transactions will revert to Approved. If you wish to edit the invoice details (e.g. change the recipient’s account number), you must revert its status to Unfinished, for example by using the Invoice button Verification on the Payment page. Once the payment transaction has been deleted, the invoice can be re-queued for payment.
The Paid status cannot be cancelled.