In Procountor, you can print reports in HTML, PDF and Excel formats and invoices etc. in HTML and PDF formats. These printouts open in a new browser/program window. By default, the Internet Explorer browser prevents opening of pop-up windows. In order to use ProCountor efficiently, you must allow pop-up windows from the address procountor.com.
This guide discusses browser settings when using Procountor through Internet Explorer version 6 or higher. Depending on the Internet Explorer version, texts and views may differ slightly from those shown in this guide.
Note! If you have problems opening Excel, zip or PDF files, check and correct the download and save settings from the allowed sites.
Java support settings
You can check the Java support settings in: Tools/Internet Options/Advanced/Java (Sun). The line “Use JRE 1.numbers for <applet> (requires restart)” must be ticked. If you do not see the line Java (Sun), no Java has been installed in the computer. You can find the installation instruction for Java here.
Windows 2000 and older Windows versions feature the file Tools > Internet Options > Advanced > Microsoft VM, which means that the computer has Microsoft’s Java. It is possible to use Procountor in that version, but we recommend Sun’s Java. For Microsoft’s Java to be in use, at least the point “Java JIT Compiler for virtual machine enabled (requires restart)” must have a tick in front of it.
Pop-up window settings
Internet Explorer has different ways to allow pop-up windows. Two of them are explained below.
When you open a pop-up window, the message shown below appears in the screen. This message can also be omitted, and the browser moves automatically to the next step. Accept the message.
The upper section of the browser view shows a message informing you of a blocked pop-up window. When you click the row, it opens a menu where you select the option “Always Allow Pop-ups from This Site”.
The browser shows the confirmation request for allowing pop-up windows. Accept the message.
When you have accepted, the browser requests confirmation to close the browser window.
When you click Cancel, the session returns to Procountor and pop-up windows from Procountor are allowed (the different versions of Internet Explorer may function differently).
When you click OK the browser shows a message that Internet Explorer has to resend information to be able to open the page. Accept the message. Then, Internet Explorer versions 7 and 8 open Procountor’s Welcome page and pop-up windows from Procountor are allowed. In older versions, the Procountor session is cut, and when you open a new session to Procountor, pop-up windows are allowed.
Define beforehand pop-up windows from Procountor to be allowed in Tools/Pop-up Blocker/Pop-up Blocker Settings. If the Tools menu button is not visible, you can show it by clicking on the vertical bar to the left from the home icon and moving it to the left and pressing the » button, which opens the Tools menu.
Add *.procountor.com to the allowed sites by writing in the “Address of website to allow” field http://*.procountor.com(or procountor.com) and clicking Add. The “Allowed sites” list then shows *.procountor.com.
You can also edit the list through Tools/Internet Options/Privacy/Settings
Change the Internet zone setting for downloading files. The setting can be found in Tools > Internet options > Security > Internet > Custom Level.
In the list that opens, search the place Downloads. Change the status of the setting “Automatic prompting for file downloads” from “Disable” to “Enable”. If Procountor has been defined as belonging to the Trusted sites (or Local intranet) zone, the above setting must be checked there by selecting the appropriate zone instead of the Internet.
When you change the setting, the browser displays a confirmation request, which you accept.
Modification of this setting also affects file downloads from other Internet sites. If you have F-secure’s IE Shield feature in use, you cannot change this setting. You can turn IE Shield on/off in the IE Tools menu, in option IE Shield.
Setting for saving encrypted pages
By default, saving encrypted pages is allowed. However, if it is blocked for some reason, it must be allowed. The setting can be found in Tools/Internet Options/Advanced/Security/Do not save encrypted pages to disk. This place must not be ticked.
Compatibility of IE 8 (32- and 64-bit) and Java
Using the following path you can find the place of Java in Internet Explorer 8, i.e. you can find out if it is enabled, disabled or if the browser can find it at all: Tools > Internet Options > Programs tab > Manage add-ons button > Toolbars and Extensions > Java(tm) Plug-in.
You can check the bit amount of the browser by clicking the ? button next to the Tools button, in the section About Internet Explorer. If the text 64-bit Edition does not appear after the Version, the browser is of type 32-bit, i.e. 64-bit only is mentioned.
You can check the bit amount of Java in the computer’s Control Panel. If one Java machine only is installed (this is our recommendation), the Control Panel presumably shows Java (32-bit) or Java (64-bit). If the Java version is not shown here: In Windows 7 go to Control Panel/Programs and Features and search Java(tm). If Java is 32-bit, this is not mentioned. If Java is 64-bit, this mentioned after the name (e.g. Java(tm) 6 Update XX (64-bit)). Our recommendation is that if you have a 32-bit browser, use 32-bit Java and if you have a 64-bit browser, use 64-bit Java, i.e. do not mix the bits.
In general, we recommend using the 32-bit Java (and thus also the 32-bit browser), because e.g. Firefox is available in 32-bit only. If you want to use both IE and Firefox on the same computer, it is advisable to install the 32-bit Java, which is compatible with both browsers.
To enable printing in PDF format in Windows Vista when using Internet Explorer, the Adobe Reader setting in Edit > Preferences > Internet > Display PDF in the browser must be enabled.
In Internet Explorer 8, use of the InPrivate status may disturb some of the Procountor functionalities.