This page contains all service disruption information from the past month
Service break in Procountor November 26th at 03:00 AM
There will be a short service break in Procountor on November 26th at 3:00 AM. Procountor will be out of service during this break.
The service break will also affect Procountor's API and all services using API.
Service break in Procountor November 25th at 03:00 AM
There will be a short service break in Procountor on November 25th at 3:00 AM. Procountor will be out of service during this break.
The service break will also affect Procountor's API and all services using API.
Incomes register maintenance break 24th of November at 17-24
There is a service break on the Incomes register 24.11.2020 at 17-24. We close the deliveries today at 16:55.
Notifications can be sent during a break, but will not be entered into the Incomes register until service break is over.
Fixed on 22.11. / An issue related to session cut-offs and logging in again
Update on this situation (on Sunday the 22nd of November at 12:30): this issue is now fixed.
After the version release on Saturday the 21st of November, some users have experienced an issue described as follows:
The user ends up in the login-page of Procountor in the middle of a session. Logging in again may not be successful at the first try.
If the logging in does not work, it is recommended to clear cache and other information from the browser. If verification of the login does not work with the Finago Key application, it is recommended to try the verification with a one-time password. The used verification method can be changed from the Finago Key application to one-time password list from the “I want to use the password list instead” selection.
The issue is under active investigation. We will try to fix the situation as soon as possible. We apologize for any inconvenience.
Maintenance break on Saturday, Nov 21st at 7:00 - 11:00 am
Procountor and Mini app will be updated on Saturday, November 21st from 7:00 am until 11:00 am. Procountor and Procountor Mini cannot be accessed during this time. The maintenance break will also affect Procountor's integrations and services using the Procountor API. We apologize for the inconvenience this service break might cause.
The following version updates will be held as follows:
- Saturday, December 19th
- Friday, January 1st
- Saturday, January 16th
Best regards,
Procountor Customer Service
Maintenance break in Ilmoitin -services 24th of November at 7-9 am
Incomes register maintenance break 10.11.2020 at 18-24
There is a service break on the Incomes register 10.11.2020 at 18-24. We close the deliveries today at 17:45. Service break affects interfaces and sending notifications. Notifications can be sent during a break, but will not be entered into the Incomes register until service break is over.
Nordea will have maintenance work 6.-8.11.2020
DISTURBANCE IN BANK STATEMENTS FROM DANSKE BANK 3.11.2020 / FIXED 3.11.2020 9:20
There has been an error with retrieving some bank statements coming from Danske Bank. Due to this error some bank statements are unfortunately still missing. We will retrieve the missing bank statements as soon as possible.
We apologize for the inconvenience.
PROBLEMS VIEWING SALARY SLIPS 30.10.2020 / FIXED 2.11.2020
Service break in Procountor November 2nd at 03:00 AM
There will be a short service break in Procountor on November 2nd at 3:00 AM. Procountor will be out of service during this break.
The service break will also affect Procountor's API and all services using API.
FIXED ON OCT 17TH // DISRUPTION IN APPROVING AND SENDING INCOME TAX RETURN
Update 17.10.: A new way to send tax notifications has been added to Procountor in October's version release on October 17th: ApitamoPKI. The new ApitamoPKI sending will replace the Katso service, which will be terminated by the end of year 2020. The disruption in sending Income tax return notifications does not occur when using ApitamoPKI sending.
Read more about sending tax notifications to the Finnish Tax Administration with ApitamoPKI HERE.
The original disruption information:
In January 2019, Finnish Tax Administration detected a local disruption in their service. Due to this disruption some of our customers cannot approve and/or send an income tax return from the program as normal. This disruption doesn't affect all our customers and doesn´t occur in all cases of approving and/or sending an income tax return.
In some cases, the income tax return has been approved and sent successfully without attachments. One option would be though to try to send the notification from Procountor without attachments (the ones that can be sent from Tax Administration´s own services) and then send the attachments separately in Tax Administration´s own services outside of Procountor.
Update 30.3.: The tax administration has given more details on the service disruption. The problem seems to concern users who have 500 or more Katso credentials linked with their user account, which causes problems in approving and sending the income tax with large attachments. Reducing the size of the attachments or sending them directly to the tax administration via their e-service may help with successfully sending the tax return.