Disruption info archive – Procountor

This page contains all service disruption information from the past month

DISRUPTIONS IN FINAGO KEY FOR SOME USERS 11.9.2020 / UPDATED AT 13:00

An error has been detected in the Finago Key application that we are currently investigating. Remember that you can also log in to Procountor with a one-time password that you can order from the Problems signing in -section of the program. We'll be updating this post.

Updated 11.9. at 13: Restarting your phone, updating or re-installing Finago Key app should fix the problem for users experiencing this problem.

DELAYS IN THE ENTRY OF AKTIA'S BANK STATEMENTS AND DISRUPTIONS IN PAYMENTS 11.9.2020 / FIXED 11TH OF SEPTEMBER AT 11:33

Aktia has had technical challenges, due to which bank statements and references are missing from Procountor. There have also been challenges in the transmission of payments. We will review the situation and update this post as we learn more. We apologize for any inconvenience this may cause.

Updated 11.9. at 10:06: Bank statements and references have been read into the program. We will work to send payments to Aktia as soon as the bank connection stabilizes.

Fixed 11.9. at 11:33: All payments have been sent to the bank.

SERVICE BREAK IN PROCOUNTOR SEPTEMBER 11TH AT 03:00 AM

Procountor will have a short service break on September 11th at 3:00 AM. Procountor will be out of service during this break.

The service break will also affect Procountor's API and all services using API.

Incomes register maintenance break 9.9.2020 at 18-24

There is a service break on the Incomes register 9.9.2020 at 18-24. We close the deliveries today at 17:45. Service break affects interfaces and sending notifications.

Notifications can be sent during a break, but will not be entered into the Incomes register until service break is over.

Service break in Procountor September 3rd at 03:00 AM

Procountor will have a short service break on September 3rd at 3:00 AM. Procountor will be out of service during this break.