From this page you are able to find past month's service disruption information
Short break during an update in Procountor 22.05.2019 at 3 AM
There will be a short break in Procountor on May 22nd at 3 AM, during which we will release some fixes.
Procountor will be out of use during the break. The break will also affect Procountor's API and services using the API.
MAINTENANCE BREAK IN PROCOUNTOR AND MINI, MAY 18TH AT 8 AM - 4 PM (EET)
Procountor and Mini app will be updated starting from Saturday, May 18th at 08:00 am EET. The maintenance break will last until 4:00 pm EET.
Procountor cannot be accessed during this time. The break will also affect Procountor's API and services using the API. Additionally, as an exception to previous version updates, transferring files using SFTP (FTP) will be out of use between 08:00 and 4:00 pm EET.
Closing of account tools and archived financial statements will be disabled already on Friday, May 17th from 17:00 EEST onwards. They will be available again after Saturday's maintenance break.
Please note that all travel invoices in Mini app should be finished before the maintenance break. The information on travel invoices that are in unfinished status will be lost.
We apologize for the inconvenience the service break may cause.
PROBLEM WITH OPUSCAPITA SERVICES 15.5.2019 AT 1PM (FIXED)
We have received some inquiries regarding invoices sent to OpusCapita's scanning service and thru e-invoicechannel, which haven't been received in Procountor after weekend.
We have contacted OpusCapita about this issue and we are currently waiting for further information.
We will update this notification with further information. Unfortunately there may be delay in receiving invoices currently.
Updated 15.5.2019 at 3:40pm OpusCapita has found the reason of the error and will send all
the missing invoices to Procountor during today.
Updated 16.5.2019 at 10:13am OpusCapita has confirmed that all the missing invoices have now been sent to Procountor.
ERROR IN RECEIVING INVOICES FROM OPUSCAPITA'S SCANNINC SERVICE 08TH OF MAY (FIXED)
We have received some inquiries regarding invoices sent to OpusCapita's scanning service after 3rd of May, which haven't been received in Procountor.
We have contacted OpusCapita about this issue and we are currently waiting for further information. The situation may be caused by OpusCapita delivering the invoice data with inaccurate account information instead of Procountor's actual account information.
We will update this notification with further information. Unfortunately there may be delay in receiving invoices currently.
Updated 8th of May at 16:15: The issue seems to also occur with electronic invoices sent to OpusCapita's electronic invoice addresses. Unfortunately we haven't still received further information from OpusCapita.
Updated 9th of May at 9:30am: OpusCapita is still investigating this issue.
Updated 9th of May at 10:40am: OpusCapita has identified the cause of the problem. Repair actions are in progress and high efforts are being made to make the situation normal by the end of day. This means that the invoices sent should appear in the program by the end of the day, so these invoices won´t need to be sent again unless otherwise stated.
Updated 9th of May at 13:10: OpusCapita has just confirmed that the invoice transfer to Procountor has been started and some of the invoices in the queue have already been successfully delivered to Procountor-environments.
Fix completed 9th of May at 14:30: OpusCapita confirms: now all invoices in queue have been sent from OpusCapita to Procountor.
Short break during an update in Procountor 08.05.2019 at 3 AM
There was a short break in Procountor on May 8th at 3 AM, during which we released some fixes.
Procountor was out of use during the break. The break also affected Procountor's API and services using the API.
7.5.2019 Disruption in Procountor (Fixed)
We have detected an error in Procountor software and this error can cause login problems and slowness in program.
We apologize for the inconvenience and try to solve this as soon as possible.
Updated 9:15: The error has been fixed
Short break during an update in Procountor 06.05.2019 at 3 AM
There was be a short break in Procountor on May 6th at 3 AM, during which we released some fixes.
Procountor was out of use during the break. The break also affected Procountor's API and services using the API.
Short break during an update in Procountor 03.05.2019 at 3 AM
There was be a short break in Procountor on May 3rd at 3 AM, during which we released some fixes.
Procountor was out of use during the break. The break also affected Procountor's API and services using the API.