This page contains all archived service disruption information from the current month.
Delays with Aktia bank statements 13.9.2021 / FIXED at: 11:30 am.
There is a delay with importing Aktia's bank statements to Procountor. The bank statements will be imported as soon as possible.
We apologize for any inconvenience.
Fixed 13.9 at. 11:30 am: The missing Aktia bank statements can now be found in Procountor.
FIXED / Incomes register temporarily out of order 10.9.2021
Incomes register is temporarily out of order. We have momentarily closed incomes register report sending, but some reports sent before this may have failed to send and gotten an error message. The reports caught in error must be resent.
We will enable sending as soon as the disruption is over, and will update this announcement with additional information. incomes register reports sent during the break will be automatically delivered from Procountor when the Incomes register disruption is over.
Fixed: Incomes register is working normally again, and any incomes register reports sent during the break will be sent automatically. Any reports sent during the disruption before we temporarily closed the sending and that got caught in an error must be resent.
Service break in the Income Register September 7th, 2021 from 6PM to 12AM
The Incomes Register has a scheduled service break on September 7th, 2021 from 6PM to 12AM. Procountor incomes register sending will be closed down at 5:45 PM, and any reports sent during the break will be delivered the next day at 8 AM on September 8th.
Error in reporting database in some Procountor environments 31st of August 2021 / FIXED 7th of September
We have noticed that for some companies in Procountor, the automatic reporting database update that happens every night, has failed. The issue has begun approximately the 28th of August and has repeated after this on multiple nights.
This causes that the information in the reporting database is partially lacking. To the user this appears so that when they look at accounting reports, the balance sheet itemisation or the reconciliation report for open invoices, the accounting value of the account that is examined is not presented right.
This issue does not affect the entries made to the account. You can see the correct accounting value of accounts still from the accounts and transactions report, since this report does not only utilize the reporting database to gather information.
The issue is being investigated currently. We will update this notification with further details.
Updated 1st of September at 14:05: The issue regarding the automatic update of reporting database has been fixed. The database now updates again each night normally. We are however still investigating how the data that was not updated into the reporting database when the issue still existed could be updated into the database as well.
Updated 3rd of September at 11:15: We are still working on the issue and will fix this as soon as possible.
Updated 7th of September at 08:37: The issue has been fixed.
Additional service break from Fri Sep 3rd 10pm to Sat Sep 4th 5pm UPDATED 4th of September at 11:15
There is an additional service break in Procountor due to database upgrades from Friday 3rd of September 2021, 10 pm, until Saturday 4th of September 2021, 5pm. It is not possible to use Procountor within the service break. The service break also affects Procountor's API interface and the services that use the interface.
We apologize for any inconvenience the service break may cause.
4.9 Updated: The service break will be longer than estimated. New estimated end time is 5pm.
Delays with Aktia bank statements, Sep 1st 2021 / FIXED
There is a delay with importing Aktia's bank statements to Procountor. The bank statements will be imported as soon as possible.
We apologize for any inconvenience.
FIXED: The missing Aktia bank statements can now be found in Procountor.
Service break in Procountor 01.09.2021 at 03:00 AM
There will be a short service break in Procountor 01.09.2021 at 03:00 AM to release some fixes. Procountor will be out of service during the break.
The break will also affect Procountor's API and services using API.