This page contains all archived service disruption information from the current month.
Short service break in Procountor on Tue 29.11.2022 at 03:00
Procountor will have a short service break on Tuesday 28th of November 2022 at 03 AM.
The outage also affects the API interface and the services that use it.
We apologize for the inconvenience caused by the service break.
Nordea update WEB-services channels on November 9th.
If everything goes according to plan, then payments made between 08:55-09:30 are delivered to the bank after: 09:30. The balance inquiries made during that time may also remain in error.
Incomes register reports' error message - ‘Country code is missing, and it is mandatory 31.10.2022 / FIXED 4.11.
Update 4.11.: Problem with country code has been fixed, country code is again handled correctly in Incomes register reports, and country is saved in Basic info.
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If user has chosen Finnish as Procountor’s language and Finnish is also chosen as companys’ language in Basic info, country code is incorrectly transferred to Incomes register reports. This causes the sending of Incomes register reports ending up in an error message ‘Country code is missing, and it is mandatory’.
Sending Incomes register reports should be possible, when Procountor’s language is changed to e.g. English (globe icon in the upper right corner). After changing the user language, log out of Procountor and back in, check that the language is still English.
Go to Management > Company info > Basic info. From Country drop-down menu, choose a country that isn’t Finland, save. Now choose Finland, and save.
Send the Incomes register report. Once the status of the report is Confirmed, user language can be changed back to Finnish.
We are currently investigating the cause of the problem and are working to fix it as soon as possible.
SHORT SERVICE BREAK IN PROCOUNTOR ON 04.11.2022 AT 03:00
Procountor will have a short service break on Friday 4th of November 2022 at 03 AM.
The outage also affects the API interface and the services that use it.
We apologize for the inconvenience caused by the service break.
Error situation with Procountor Allekirjoitus 3.11.2022 / Fixed
Some users have encountered an error situation when signing documents in Procountor Allekirjoitus, where user gets an Internal error message.
We are investigating the problem and apologize for any inconvenience.
Update 3:50PM: Problem with Procountor Allekirjoitus has been fixed.
Delays in retrieving bank statements 1.11.2022 / Fixed
There is some delay in retrieving bank statements to Procountor this morning. Nordea and SEB Bank bank statements are currently being retrieved.
Update 9:40: all bank statements have been retrieved to Procountor.