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Disruption info archive

  • Updated

This page contains all archived service disruption information from the current month.

Disruptions in phone service 15.3. / Fixed 16.3. 

Due to a disruption in our phone service, all calls aren't connected to customer service number.

You can contact our customer service via the contact form. You can send a contact request through Procountor by selecting Character-button in the upper right corner of the program and Support and feedback. Or from our homepage by selecting About us > Contact information > Customer service > Submit a request.

The situation is under investigation and we apologize for any inconvenience.

Fixed 16.3: Disruption in our phone service has been fixed.
Updated 15.3. at: 15:55: The fault has been located and corrective measures are in action.

Incomes register service break wed 15.3. at: 6PM to 12AM.

The Incomes Register has a scheduled service break on Wednesday March15th, 2023.
Procountor Incomes register sending will be closed down on Wednesday 15th at 5:45PM. Any reports sent during the break will be delivered Thursday March16th at 8AM.


Short service break in Procountor on Fri 10.3. at 03:00

Procountor will have a short service break on Friday 10th of March at 3AM.

The outage also affects the API interface and the services that use it.

We apologize for the inconvenience caused by the service break.

 

Delay in retrieving bank statements from Aktia 7.3.2023 / Fixed

Update 12:40: all bank statements have been retrieved.

There is some delay in retrieving bank statements from Aktia to Procountor, due to Aktia's technical difficulties.
We apologize for any inconvenience.

 

 

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