These questions and answers will help you to find answers to questions that are frequently asked about Procountor's invoicing. Of course, you are also welcome to contact our invoicing, e-mail: firstname.lastname@example.org or tel: +358 20 7851 390 weekdays at 9 a.m. - noon.
From what day will invoicing for the service begin?
Invoicing will begin according to the production start date stated in the agreement.
When do you send out invoices?
Procountor’s invoicing is run once a month, as a rule on the first weekday of the month. The chargeable transactions are invoices created, sent or received during the previous month.
What do the charges cover?
The transaction fees are charged in monthly invoicing after the transaction period. Transaction fees related to invalidated receipts are not charged. This presumes that the receipts have been created and invalidated within the invoicing period. Charges for sending and receiving are invoiced in the month of the transaction date. If the document is not send or received through Procountor, no charge for sending or receiving is added.
The invoice includes an item called minimum charge. What does this mean?
If the customer uses a product version with a minimum charge and no receipts have been created, sent or received during the invoicing month, or the sum of the charges does not exceed the minimum charge, the minimum charge is applied.
The invoice includes an item called journal receipt. What does this mean?
A journal receipt is a receipt created by the user, regarding accruals, corrections, transfers or corrections of posting, i.e. something other than payment.
How can I find out which receipt numbers are covered by the invoice?
You can see the receipt numbers and other information in the Invoicing history
view, with the condition that you receive the Procountor invoices as e-invoices. If our invoices are sent via any other invoice channel, you can send us an email to email@example.com
. Please include your invoice number in the request.
How can I change my invoicing address?
Send your new invoicing address by email to firstname.lastname@example.org
, and we will update it in our customer register. Address changes made to the customer’s Procountor environment are not updated in our register.
Is it possible to change the due date of the invoice?
Please contact us by email to email@example.com
. We negotiate possible changes of due dates on a case by case basis.
Can I change the invoicing channel?
You can set the invoice channel in Management > Company info > Basic info. Changing the invoice channel requires user rights to "Basic company info".
What do I need to do when the company ID has been changed?
If the company ID is changed, you need to make a new agreement with Procountor. The old agreement will be terminated and the environment will be closed after a month according to the notice period (of 1 month).
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Payment reminders and collection
My Procountor environment contains a notification of an unpaid invoice. What should I do?
When the invoice is overdue by 5 days, a payment reminder will be displayed in the homepage (visible to persons handling purchase invoices). The notification will disappear when the payment has been matched in our system with the sales invoice.
I have received a notification of an open invoice, which I have already paid. Why?
Payments may be delayed for a couple of days, depending on the bank where you execute your payment. Your payment was not visible in our system at the time the payment reminders were sent.
I have received an invoice from Svea Ekonomi / Visma Duetto. Has my invoice been forwarded straight for debt collection?
We have outsourced payment reminders and collection to Svea Ekonomi (formerly: Visma Duetto) as of 1 July 2014. Svea Ekonomi will send the payment reminder to the customer. From the reminder service, the invoice will be forwarded for collection after a certain period of time, if the invoice has not been paid by then.
My Procountor environment has been closed. Why?
We close the Procountor environment when the customer’s unpaid invoices have been forwarded for collection. We will open the environment, when the invoices have been paid and the payments have been matched with the sales invoice in our system, or when the customer has sent an email confirming receipt of payment to firstname.lastname@example.org
I have received an invoice from Svea Ekonomi. What should I do?
It is advisable to pay the invoice as soon as possible, and by the due date at the latest. Make the payment using the bank transfer information included in the letter. If you are unable to pay the entire invoice sum at once, it is advisable to contact Svea Ekonomi to agree on an new payment schedule.
+358 9 4242 3050
On what questions should I contact Svea Ekonomiin/Visma Duetto and on which ones should I contact Procountor?
Svea Ekonomi takes care of payment-related issues and Procountor Oy handles those related to the content of invoices.
Termination of the service
I want to terminate the service. How can I do this?
We ask you to send all notices of termination by email to email@example.com. Required information in the email message includes the company name, business ID, the reason and date of termination and the start date of the period of notice.
What is the period of notice for termination of the service?
Our period of notice is one month.
I have submitted a notice of termination of the service, but have received a new invoice. Why? Why?
Our period of notice is one month. We send the last invoice to the customer and close the service one month from the date upon which notice was given. The one-month period of notice is chargeable.
How can I save the information from my environment?
A link to our electronic manual can be found below. The page Saving information
explains how you can save information from Procountor.
Alternatively, you can save the information from the system within the one-month period of notice, or we can copy the following items from the system onto a memory stick for you: the receipts and their attachments, bank statements and the reference payment report, accounting reports, archived reports, and payslips and salary reports, and period tax returns and pension insurance reports. The price of the memory stick is 500.00 € + VAT 24%.
I’d like to reopen the terminated service environment. What should I do?
We charge for reopening the terminated environment according to our valid price list. In addition, the customer must enter into a new service agreement.
I’d like to change my product package. What should I do?
Send us an email to firstname.lastname@example.org and tell us which package you would like to change to. We will make the necessary changes to your environment at the beginning of the month. For changing the product package, we will charge 50.00 € + VAT 24 % in the next invoice. Kulut laskutamme seuraavalla laskulla.
Where can I find information on the contents and prices of the different product packages?