With the Finago Key mobile application, you can easily and securely login to Procountor without single-use password list. All you need is a username and a password, and you can then confirm your login with Finago Key. The application is free for all Procountor users and available for iOS and Android devices.
The Key application can be downloaded by clicking the app store link on the Procountor login page while first logging in, or by downloading it straight from the app store.
Please note that Finago Key application can be connected only to one username at a time. If you have several usernames, you need as many devices to download Finago Key to.
Implementation
Existing customer
- Download the application to your iOS or Android device from the app store.
- Login to the application with your Procountor username, personal password and the single-use password from the password list you are using.
- Go to the Procountor login page and log in with your username and personal password.
- Next, you will receive a notification concerning login confirmation to your mobile device from the Finago Key application.
- Confirm the notification by clicking Confirm button, and you have access to Procountor.
- You will get a confirmation email about implementation of Finago Key.
Or
- Log in to Procountor with your username, personal password and the single-use password.
- On the next page, click the Login with Finago Key button.
- Download Finago Key to your mobile device.
- Login to the application with your Procountor username, personal password and the single-use password from the password list you are using.
- After you successfully log in to the application, you can continue to use Procountor.
- You will get a confirmation email about implementation of Finago Key.
Please note!
- You must allow push-notifications in Finago Key.
- It is possible to switch back to using single-use passwords after implementing Finago Key app. Also, it is possible to switch to Finago Key when using single-use passwords.
New customer
- There are three steps when logging in to Procountor. When logging in, the following things are needed:
- Username
- Personal password
- Finago Key application or the single-ude password list
- Finago Key replaces the single-use password lists on the third step of the login process.
- The application sends a notification on the mobile device when the login must be confirmed. When Finago Key sends the notification, open the app and click the Confirm button.
- Push-notifications must be allowed. If Finago Key does not send the notification about confirming the login, open the application and wait for the Confirm button to appear on the screen.
- Application’s security level can be increased by adding a PIN code or a fingerprint identification. The fingerprint must be the one that is already saved to the device, but the PIN code can differ from the PIN code of the device.
- Finago Key can be downloaded to several mobile devices.
Application has logged the user out and asks for one-time password
There are situations that the Key app logs the user out by itself or the user changes the mobile device and has to download the application again. The application asks for username and one-time password.
- Username is the same as the one the user uses for logging in to Procountor.
- One-time password can be ordered from Procountor's login page by clicking Problems signing in? link. Select Problems signing in? > Lost one-time password. Procountor will send the one-time password to users phone number that has been set to user's Personal info and settings.
Logging in without internet access
- If the mobile device does not have an internet access, it is possible to login with an offline code.
- When logging in with Finago Key without internet access, push My device is offline button.
- After pushing the button, the application will provide an offline code to insert to the login page of Procountor.
- The code changes every 30 seconds.
Problems with using Finago Key when logging in
- If the login with Finago Key is not accepted, Procountor’s login page will give a notification about it.
- If the login with Finago Key does not work, the firs thing to do is to delete the application and the download it again. New single-use passwords are provided when clicking Problems signing in? on the login page.
- If deleting and re-loading do not help, contact Procountor’s customer service (asiakaspalvelu@procountor.com).
Quitting the use of Finago Key
- It is possible to switch to using single-use passwords after using Finago Key app.
- The application can be deleted from the mobile device.
- On Procountor’s login page, it is possible to quit the usage of Finago Key on all devices connected to the user’s Procountor account.